FAQ

Telephonic/video guidance by experts is complimentary.

On-site -  guidance support/installation is done by company trained technicians only inside the Chennai radius at Nominal cost available for East India Company online buyers also.

Call 9384000801 between 10 am to 5 pm 

This function connects with our complete bathroom solution experts, who will take a live video tour of our well displayed 8000 sq ft Multi-Brand Showroom, where you can select your bathroom products at the cozy at your home with your family.

Click this link to fix an appointment for live video interaction with our product expert.

Our team strongly believes in providing Exceptional Customer Service. You can contact us at our 

Customer Care Number +91-9384000801.

(Timing: 10.30 am to 6.00 pm)

Email us at parrys@eastindiagroup.com

You can also raise an Online Service Request by filling the form on this page.

(Note: This customer care number is only for EAST INDIA COMPANY service, To book for service or complain about products contact the respective brand's customer care number which is displayed in our website footer.)

Our Warranty period refers to ‘Service Warranty’ where a brand Service Technician will visit you free-of-cost.

Consumable Spare-Parts are not included in this warranty and will be chargeable. Kindly note that any kind of physical damage caused due to wrong installation or mishandling of the product is not covered under warranty.

Warranty is only effective if proof of purchase (Original Sales Invoice) is provided with all warranty claims or requests.

Visit charges are applicable if proof of purchase is not presented during technician visits.

Don't worry! If you have provided your mobile number while the time of the invoice you can recover the sales invoice.

The Manufacturing company service technician will visit your site and do the necessary repairs/spare part replacement.

However, a nominal site-visit charge of Rs. 350 will be applicable. As well, spare part replacements will be chargeable and will have to be approved by the client before replacements can be made.

Our products go through numerous Quality Control procedures which ensure that they are delivered safely to our customers.

However, if a customer finds any defect in the product, the same should be reported prior to Installation. We will not be able to provide free replacements or free repair claims post installation.