Why should I prefer East India Company to buy online?

Most manufacturing companies do not cover warranty/Guarantee for their products when bought online.
East India Company has been the most trusted authorised distributor since 1991, selling only top-branded products.
All products sold under the EAST INDIA COMPANY invoice will cover the manufacturer’s Guarantee/warranty.

Yes, Telephonic/video guidance by experts is complimentary.
However, on-site–guidance support/installation is done by company-trained technicians only within Chennai at a nominal cost. This is available for East India Company online buyers, too.
Call 9384000801 between 10 am to 5 pm for more information on this.

This function helps you connect with our bathroom solution experts, who will take a live video tour of our well-displayed 8000 sq. ft Multi-brand showroom, where you can select your bathroom products from the comfort of your home.
Click this link to fix an appointment for live video interaction with our product expert.

Our experts can communicate in Tamil, Telugu, Malayalam, Hindi and English.

Our team strongly believes in providing exceptional customer service. You can contact us at our customer care number: +91-9384000801 or email us at parrys@eastindiagroup.com
(Timing: 10.30 am to 6.00 pm)
You can also raise an Online Service Request by filling out the form on this page.
(Note: This customer care number is only for EAST INDIA COMPANY service. To book for service or complain about products, contact the respective brand’s customer care number, which is displayed in our website footer.)

Our Warranty period refers to ‘Service Warranty’ where a brand Service Technician will visit you free of cost.

Consumable spare parts are not included in this warranty and will be chargeable. Kindly note that any physical damage caused due to wrong installation or mishandling of the product is not covered under warranty.

The warranty period varies from product to product and can go up to 10 years.
The warranty period starts from the date of the invoice and not from the date of installation.

Once a request is made, the EAST INDIA COMPANY or authorised service representative of the brand manufacturer will contact you within 48 hours.
Note: We work on all 365 days.

The Warranty is only effective if proof of purchase (Original Sales Invoice) is provided with all warranty claims or requests.
Visit charges are applicable if proof of purchase is not presented during technician visits.

Don’t worry! If you have provided your mobile number at the time of the invoice generation, you can recover the sales invoice later.
The Manufacturing company service technician will visit your site and do the necessary repairs/spare part replacement.

However, a nominal site-visit charge of Rs. 350 will be applicable. Also, spare part replacements will be chargeable and must be approved by the client before replacements can be made.

Our products undergo numerous quality control procedures that ensure they are delivered safely to our customers.
However, if a customer finds any defect in the product, the same should be reported before installation. We cannot provide free replacements or free repair claims post-installation.

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